1. Introduction
At Caribbean Assistance, we are committed to protecting the privacy and confidentiality of our clients’ personal and medical information. This policy explains how we collect, use, store, and protect your data in compliance with the laws of Dominica.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect personal and medical information necessary to provide medical consultation, travel coordination, and healthcare assistance services. This may include:
✔ Personal details (name, contact information, date of birth)
✔ Medical history and health assessment details
✔ Payment and billing information
✔ Travel-related details (passport information, flight bookings, accommodation preferences, etc.)
All information is collected with your explicit consent and is handled securely.
3. How We Use Your Information
We use your information only for the following purposes:
✔ To provide medical consultations and health assessments
✔ To refer you to appropriate healthcare providers in Guadeloupe
✔ To assist with travel and accommodation arrangements
✔ To process payments and issue service confirmations
✔ To comply with legal and regulatory obligations
We DO NOT sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Protection & Security
We take strict measures to ensure that your personal and medical information remains confidential and secure, including:
✔ Encrypted storage of sensitive data
✔ Restricted access to authorized personnel only
✔ Secure payment processing through trusted providers
✔ Regular security updates and compliance with privacy laws
Your data is retained only for the period necessary to fulfill the services provided and comply with legal requirements.
5. Your Rights & Consent
Under Dominica’s privacy laws, you have the right to:
✔ Access, update, or request deletion of your personal data
✔ Withdraw consent for data processing at any time
✔ Request information on how your data is being used
To exercise these rights, you may contact us at:
📧 Marie-Laure Saint-Max – Owner, Caribbean Assistance
📍 Address: Tantan, Portsmouth, Dominica
📩 Email: marielauresaintmax@gmail.com
📲 WhatsApp: Click Here to Contact Us
6. Third-Party Services & Medical Providers
We work with trusted healthcare providers, travel agencies, and accommodation partners to facilitate your medical journey. Any information shared with these third parties is done so only with your consent and for the purpose of fulfilling your service request.
We encourage you to review the privacy policies of any third-party providers involved in your healthcare journey.
7. Updates to This Policy
We may update this Confidentiality Policy to reflect changes in legal requirements or business practices. Any updates will be posted on our website, and we encourage you to review this policy periodically.
8. Contact Information
For any questions or concerns regarding this policy, please contact:
📧 Marie-Laure Saint-Max
📍 Tantan, Portsmouth, Dominica
📩 Email: marielauresaintmax@gmail.com
📲 WhatsApp: Click Here to Contact Us
🔐 Your privacy is our priority. We are committed to keeping your information safe and confidential.